Advanced Communication Skills Course for Doctors, Dentists, Nurses and  other healthcare professionals (2 days)

"?: I particularly liked the concept of the course. communication is a very important part of our day to day activity, which we often ignore to improve or even try to look into the matter that it might be / needed to be improved. Hence when I saw the course coming up, I booked for it, with a view to brush up my own communication skills, but to be honest I was given a lot more than I expected. I have already talked about and recommended the course to a couple of my colleagues, who are looking forward to attending it. "

"The course was very helpful and very well organised. I enjoyed the structure and felt relaxed and productive"

"I really enjoyed this course. It was interesting to see and practise the various ways of building a rapport with some of the most challenging individuals. It gave me a lot of ideas not just on how to handle difficult patients, but also difficult colleagues. It was interesting to analyse what made them difficult in the first place and how to deal with their expectations."

"I had always found it hard to manage patients' expectations and often got bogged down into too much detail in my clinics. Thank you for helping me see the light and learn to be a stronger person."

"Nice to see a different perspective on doing things. I learnt an awful lot over those two days."

"Overall excellent 2 days and very impressed with this advanced communication skills course run by ISC Medical. I am so glad I attended as things I learnt on this course will be applicable to so many aspects of life and I have never been taught on social models before. Definitely worth going to and we were lucky to have a very inspirational facilitator! After coming on this course, I am now better understanding how people I communicate with react in different ways and will try to adapt myself to different situations and different people to improve relationships both in a professional and personal setting."

"The course was extremely well run, by a trainer with an extraordinary depth of knowledge. He was also very approachable and had excellent communication skills. The course deals with a huge number of topics, from non-verbal communication to assertiveness, negotiation and conflict resolution with both patients and colleagues. I feel I benefited hugely from all the input given and learnt a lot by observing others and practising myself. I would highly recommend this course."

"This is a course that will really make a difference to the way I handle both clients and team members. Never in my wildest dreams did I imagine I would learn so many techniques in two days. I originally booked this course because I wanted to learn how I could handle aggressive patients better but I got so much more out of it. One of the things I loved particularly was the social styles questionnaire through which you can see why different people react in the way they do, and why you might get on or clash with. This really threw some light on some of the issues I am experiencing at work and has given me some invaluable tools to handle those people in the workplace. I thoroughly recommend this course to any doctor; it will make your life so much easier"

"An absolutely excellent course that handles pretty much anything you ever wanted to know about communication with patients, relatives and colleagues. The course was very well organised, well paced, and most importantly the trainer really made sure he addressed everything we wanted to deal with during those two days."

"I liked the entire course content and delivery. Mo was very knowledgeable about the subject. He delivered a very interactive session that kept me engaged throughout the two days. He introduced different communication concepts and models and provided opportunities to practically use and reinforce these concepts within the sessions. Intended Learning Outcomes were identified at the beginning of the course and there was an obvious deliberate collaborative attempt by the trainer throughout the course to meet these outcomes."