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Future dates will be made available shortly
Advanced Communication Skills course

Advanced Communication Skills Course for Doctors (2 days)

A packed two-day course run by established NHS consultants, dealing with all important aspects of communication with patients and colleagues. Based on a series of discussions and workshops, with plenty of practice, the course takes an in-depth look at the factors influencing communication and behaviours.

From building rapport and managing expectations, to handling sensitive situations, conflicts, time-waters, and learning to assert yourself without appearing aggressive, this course has all the ingredients you need to develop effective communication skills that will help you become more effective in your day-to-day dealings with patients, clinical colleagues and managers.

 
£399.00
10% discount if you book 2 places on this course
or if you book another personal development/interview course at the same time.

Availability

Places availableCourse is full
Our Advanced Communication Skills Course for Doctors takes place in London over two days. Courses are currently planned for the following dates:

London

Our courses are run at one of the following venues:

Grange White Hall Hotel, 2-5 Montague Street, London WC1B 5BP

The hotel located in Central London, near the British Museum. Tube: Holborn, Russell Square

Times

This is a two-day course. 09:30 prompt start, until 16:30 on each day.

Overview

ISC Medical's two-day Advanced Communication Skills course is designed for doctors who wish to explore ways of making their communication skills more effective in their dealings with both patients and colleagues.

Through a series of discussions and interactive workshops, you will discover the factors that influence communication and behaviour and learn how to:

  • Create a dialogue and build trust
  • Use non-verbal communication effectively
  • Optimise your listening and empathy abilities
  • Manage expectations and manage the 'disappointment gap'
  • Understand how your own attitude impacts on others
  • Identify your own natural communication style and adapt it to others.
  • Deal with conflict effectively.
  • Improve compliance and achieve concordance.
  • Deal with sensitive situations (breaking bad news, dealing with complaints)
  • Deal with difficult patients and colleagues
  • Use communication strategies to enhance the efficiency of consultations
  • Be assertive without being aggressive.

Structure

Day One

09:00 Arrival and refreshments
09:30 Introduction and objectives
Participants are given the opportunity to discuss their objectives with each other and with the trainer(s).
10:00 Understanding the process of communication
Discussions around the process of communication, the different types, the meaning, importance and impact of non-verbal communication and the barriers to effective communication.
10:30 Essential tools for effective communication - Rapport and Expectations 
  • Discussion and practice around the concepts of empathy, active listening, rapport building, developing a rapport and managing expectations, the use of open and closed questions to achieve one's objectives and various ways of checking a person's understanding.
  • Practice in small groups
13:00 Lunch
13:45 The Health Belief Model and its practical application
Learn about the Health Belief Model and how it helps understand how patients can react when faced with various situations. Explore the model's four constructs of perceived threat and net benefits: perceived susceptibility, perceived severity, perceived benefits, and perceived barriers; and discuss how this will influence your communication approach.
14:45 Dealing with challenging patients and difficult interactions

Discussion on what might contribute to making interactions with patient difficult. Practice around the following themes:

  • Dealing with difficult, angry or abusive patients.
  • Breaking bad news.
  • Addressing patients' expectations and minimising the disappointment gap.
  • Discuss how your own role impacts on you and others.
16:00 Final thoughts, conclusions and summary. PDP and learning points.
16:30 End

Day Two

09:00 Arrival and refreshments
09:30 Recap of Day 1
09:45 Communication as a Tool for more Efficient Consultations
  • Discussions and group activities on how to combine communication and efficiency to make consultations more effective.
  • Learn about the Hawthorne Effect, how to deal with time leeches, how to deal with interruptions sensitively, perfecting the art of closing the consultation, introducing the concept of time into the patient's mind, how to manage observers and how to train patients.
  • Discuss how to handle challenging communication situations e.g. communicating through an interpretor
  • Practice in small groups
13:00 Lunch
14:00 Conflict and assertiveness
  • Understand your social style and how you relate to others with different personalities.
  • Learn how to be assertive without aggression
  • Discover how to use non-violent communication to address team conflict situations.
  • Learn how to say 'no' diplomatically
  • Practice in small groups
15:00 Communication as a tool to enhance team effectiveness
Discuss and practise ways to:

  • Delegate more effectively
  • Avoid common communication pitfalls that may impact on patient safety
  • Give and receive feedback effectively.
16:00 Action plans & summary
16:30 End

Do you want to learn new ways of dealing with difficult patients and colleagues?

Book a place on our advanced communication skills course for doctors

Why Come To ISC Medical's Advanced Communication Skills Course for Doctors

Small group of MAXIMUM 15 candidates

In order to maintain the high quality of our courses, we accept only 15 participants on our advanced communication skills course. This enables interesting discussions to take place between candidates from a variety of backgrounds and specialities, and allows each candidate to enquire and contribute on topics that interest them personally.

Fully up-to-date and evidence-based

The course uses world-recognised theories and techniques, ensuring that you benefit from the full breadth of research in the communication arena.

A course written and delivered by experts

The course content, material and delivery is assured by established and experienced NHS consultants with wide-ranging experience in coaching and communication training.

 

Do you want to learn how to make your communication more effective and efficient?

Book a place on our advanced communication skills course for doctors

What Our Clients Say

Over the years, ISC Medical has developed a strong reputation for the quality, reliability, consistency and relevance of its courses. We achieve that by listening carefully to the feedback received from each candidate and ensuring that our courses are totally tailored to everyone's needs. Here are examples of feedback received on past courses:

 

"I finally have a method to deal with people who are wasting my time in the nicest possible way!"

Rob, ST3 

"I really enjoyed this course. It was interesting to see and practise the various ways of building a rapport with some of the most challenging individuals. It gave me a lot of ideas not just on how to handle difficult patients, but also difficult colleagues. It was interesting to analyse what made them difficult in the first place and how to deal with their expectations."

Anand, FY2

"I had always found it hard to manage patients' expectations and often got bogged down into too much detail in my clinics. Thank you for helping me see the light and learn to be a stronger person."

Amanda, ST5

"Nice to see a different perspective on doing things. I learnt an awful lot over those two days."

Raj, CMT 

Do you want to improve your communication skills?

Book a place on our advanced communication skills course for doctors

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