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Future dates will be made available shortly
Advanced Communication Skills Course

Advanced Communication Skills Course for Doctors, Nurses, Dentists & Healthcare Professionals

A packed two-day Advanced Communication Skills course for doctors run by established NHS consultants, dealing with all of the important aspects of communication with patients and colleagues. This advanced communication skills course is based around a series of discussions and workshops, with plenty of practice, taking an in-depth look at the factors influencing communication and behaviours.

This Advanced Communication Skills course covers all you need to know; from building rapport and managing expectations, to handling sensitive situations, conflicts, time wasters, and learning to assert yourself without appearing aggressive. This course has all the ingredients you need to develop effective communication skills that will help you become more effective in your day-to-day dealings with patients, clinical colleagues and managers.

2-day course
12 CPD points
Interactive, online course run on Zoom

 
£399.00
10% discount if you book 2 places on this course
or if you book another personal development/interview course at the same time.

Availability

Places availableCourse is full

The Advanced Communication Skills course runs virtually on the Zoom platform. Available dates are shown in the calendar below:

Virtual course

Virtual courses are run using the Zoom platform. The instructions and the code to join the meeting are sent two days before the course date.

Times

This is a two-day course. Start and end times on each day are:

Start time: 09:30 prompt

End time: 16:30 approx.

Overview

ISC Medical's two-day Advanced Communication Skills course is designed for doctors, dentists, nurses and all other healthcare professionals who wish to explore ways of making their communication skills more effective in their dealings with both patients and colleagues.

Through a series of discussions and interactive workshops, you will discover the factors that influence communication, behaviour, and learn how to:

  • Create a dialogue and build trust
  • Use non-verbal communication effectively
  • Optimise your listening and empathy abilities
  • Manage expectations and manage the 'disappointment gap'
  • Understand how your own attitude impacts on others
  • Identify your own natural communication style and adapt it to others
  • Deal with conflict effectively
  • Improve compliance and achieve concordance
  • Deal with sensitive situations (such as breaking bad news or dealing with complaints)
  • Deal with difficult patients and colleagues
  • Use communication strategies to enhance the efficiency of consultations
  • Be assertive without being aggressive

Structure

Day One

09:30 Introduction and objectives
10:00 Understanding the process of communication
10:30 Essential tools for effective communication
13:00 Lunch
13:45 The NHS Health Belief Model and its practical applications 
14:45 Dealing with challenging patients and difficult interactions
16:00 Final thoughts, conclusions and summary. PDP and learning points.
16:30 End

Day Two

09:30 Recap of Day 1
09:45 Communication as a tool for more efficient consultations
13:00 Lunch
13:45 Conflict resolution, assertiveness and negotiation skills
16:00 Action plans & summary
16:30 End


This timetable is approximate. The order and timing of each course component may vary from course to course.

Do you want to learn new ways of dealing with difficult patients and colleagues?

Book a place on our advanced communication skills course for doctors

Why Come To ISC Medical's Advanced Communication Skills Course

Small groups of a MAXIMUM 20 candidates

In order to maintain the high quality of our courses, we accept only 20 participants on each of our advanced communication skills courses. This enables interesting discussions to take place between candidates from a variety of backgrounds and specialities, allowing each candidate to enquire and contribute on topics that interest them personally.

Fully up-to-date and evidence-based training

This advanced communication skills course uses world-recognised theories and techniques, ensuring that you benefit from the full breadth of research in the communication arena.

A course written and delivered by experts

The course content, material and delivery is assured by established and experienced NHS consultants with wide-ranging experience in coaching and communication training.

 

Dealing with difficult people, building rapport, negotiation, assertiveness, managing expectations. This course has it all. 

Book a place on our advanced communication skills course for doctors

What Our Advanced Communication Skills Course Participants Say

Over the years, ISC Medical has developed a strong reputation for the quality, reliability, consistency and relevance of its courses. We achieve that by listening carefully to the feedback received from each candidate and ensuring that our courses are totally tailored to everyone's needs. Here are examples of feedback received on past advanced communication skills courses:

 

"It's the best communication skills course ever! The curriculum covered all essential aspects of communication. It was a good mix of interactive learning, role play, rehearsals, and we have been provided with a very comprehensive book to take home. It's far better than the one by RCP. I'd recommend every single doctor out there to attend this course regardless of their designation."

Rohan, SHO - Advanced Communication Skills Course for Doctors

"I particularly liked the concept of the course. communication is a very important part of our day to day activity, which we often ignore to improve or even try to look into the matter that it might be / needed to be improved. Hence when I saw the course coming up, I booked for it, with a view to brush up my own communication skills, but to be honest I was given a lot more than I expected. I have already talked about and recommended the course to a couple of my colleagues, who are looking forward to attending it. "

Ish, Trust SpR - Advanced Communication Skills Course for Doctors

"The course was very helpful and very well organised. I enjoyed the structure and felt relaxed and productive"

Eugenia, Specialist Doctor - Advanced Communication Skills Course for Doctors

"I really enjoyed this course. It was interesting to see and practise the various ways of building a rapport with some of the most challenging individuals. It gave me a lot of ideas not just on how to handle difficult patients, but also difficult colleagues. It was interesting to analyse what made them difficult in the first place and how to deal with their expectations."

Anand, Consultant - Advanced Communication Skills Course for Doctors

"I had always found it hard to manage patients' expectations and often got bogged down into too much detail in my clinics. Thank you for helping me see the light and learn to be a stronger person."

Amanda, Consultant  - Advanced Communication Skills Course for Doctors

"Nice to see a different perspective on doing things. I learnt an awful lot over those two days."

Raj, CMT - Advanced Communication Skills Course for Doctors

"Overall excellent 2 days and very impressed with this advanced communication skills course run by ISC Medical. I am so glad I attended as things I learnt on this course will be applicable to so many aspects of life and I have never been taught on social models before. Definitely worth going to and we were lucky to have a very inspirational facilitator! After coming on this course, I am now better understanding how people I communicate with react in different ways and will try to adapt myself to different situations and different people to improve relationships both in a professional and personal setting."

Bonnie, ST3 - Advanced Communication Skills Course for Doctors

"The course was extremely well run, by a trainer with an extraordinary depth of knowledge. He was also very approachable and had excellent communication skills. The course deals with a huge number of topics, from non-verbal communication to assertiveness, negotiation and conflict resolution with both patients and colleagues. I feel I benefited hugely from all the input given and learnt a lot by observing others and practising myself. I would highly recommend this course."

Asma, Dentist - Advanced Communication Skills Course for Doctors

"This is a course that will really make a difference to the way I handle both clients and team members. Never in my wildest dreams did I imagine I would learn so many techniques in two days. I originally booked this course because I wanted to learn how I could handle aggressive patients better but I got so much more out of it. One of the things I loved particularly was the social styles questionnaire through which you can see why different people react in the way they do, and why you might get on or clash with. This really threw some light on some of the issues I am experiencing at work and has given me some invaluable tools to handle those people in the workplace. I thoroughly recommend this course to any doctor; it will make your life so much easier"

Arnie, Consultant - Advanced Communication Skills Course for Doctors

"An absolutely excellent course that handles pretty much anything you ever wanted to know about communication with patients, relatives and colleagues. The course was very well organised, well paced, and most importantly the trainer really made sure he addressed everything we wanted to deal with during those two days."

Sarah, GP - Advanced Communication Skills Course for Doctors

"I liked the entire course content and delivery. Mo was very knowledgeable about the subject. He delivered a very interactive session that kept me engaged throughout the two days. He introduced different communication concepts and models and provided opportunities to practically use and reinforce these concepts within the sessions. Intended Learning Outcomes were identified at the beginning of the course and there was an obvious deliberate collaborative attempt by the trainer throughout the course to meet these outcomes."

Dayo, ST7- Advanced Communication Skills Course for Doctors

Do you want to improve your communication skills?

Book a place on our advanced communication skills course for doctors, nurses, dentists and other healthcare professionals

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