Practical training in leadership, teaching, communication, negotiation and personal effectiveness, alongside NHS knowledge, interview preparation and individual coaching.
Bring a trainer to your organisation, learn together live on Zoom or give staff access to self-paced online programmes. Selected courses can be adapted to your team and its priorities.
Discuss options and pricing: enquiries@iscmedical.co.uk
We have provided training and development for NHS trusts and hospitals, universities, public bodies and organisations across healthcare and beyond.
Alongside these organisations, we have worked with a wide range of private clinics.
Organisations and services we have worked with include the following. Some are listed under the names used at the time of our work together.
Choose training for doctors, nurses, allied health professionals, managers or wider teams. The format depends on the subject and the way your staff need to learn.
A trainer delivers a live course face-to-face at your organisation. Colleagues learn together through discussion, exercises and practical application, with the arrangements agreed for your group.
Staff attend a scheduled, interactive session with a trainer. They can ask questions and take part in discussion without travelling. Arrange training for your organisation or places on an existing course.
Staff work through online material around their commitments. Some programmes combine independent study with a live webinar to consolidate or practise the learning; these are identified in the table.
In-house availability: all live courses can be delivered at your organisation except Advanced Communication Skills, Clinical Governance and NHS in Practice, which are delivered live online. Individual coaching is a separate service; its arrangements are discussed separately.
See what each subject develops and which formats are available. Select a subject name to read its description further down this page.
| Training or support | What it develops | Live online | In-house | Self-paced |
|---|---|---|---|---|
| Leadership and management | Leadership style, team performance, delegation, influence and managing change. | Available | Available | With live webinar |
| Change management | Planning change, involving stakeholders, communication and sustaining improvement. | — | — | Available |
| Negotiation skills | Preparation, different priorities, constructive negotiation and reaching agreement. | Available | Available | Available |
| Advanced communication skills | Listening, empathy, rapport, expectations and complex conversations. | Available | — | — |
| Dealing with difficult people and conflict | Difficult behaviour, disagreement, feedback and challenging working relationships. | Available | Available | — |
| Assertiveness and influencing | Expressing views, setting boundaries, saying no and influencing others. | Available | Available | With live webinar |
| Teach the Teacher | Session planning, learner engagement, teaching methods and constructive feedback. | Available | Available | With live webinar |
| Coaching and mentoring skills | Purposeful developmental conversations, listening, questioning and supporting reflection. | Available | Available | With live webinar |
| Public speaking and presentation skills | Presentation structure, clear delivery, audience engagement, nerves and questions. | Available | Available | With live webinar |
| NHS in Practice | NHS structures, funding, governance, decisions and accountability in England. | Available | — | — |
| Clinical Governance | The seven pillars of clinical governance and their relevance to everyday care. | Available | — | — |
| Effective time management | Working habits, priorities and practical ways to use time more effectively. | — | — | Available |
| Group interview courses | Interview skills and preparation for the relevant medical or dental appointment. | Available | Available | — |
| One-to-one interview coaching | Personalised practice, feedback and preparation around the individual and their target post. | Individual sessions | — | — |
Available = an established delivery option. With live webinar = self-paced study plus an included live session. — = no standard option listed. Bespoke content, dates, group sizes and pricing are agreed separately.
Books and other learning resources are available separately; see interview resources below.
Build the skills to lead people, involve others in improvement and reach workable agreements.
Develop a more confident approach to leading people and managing services. Staff explore their leadership style, motivation, delegation, team dynamics, performance and difficult conversations. The programme includes compassionate leadership and system leadership: supporting colleagues while maintaining accountability, and working across professional and organisational boundaries.
Useful for: Staff leading teams, supervising colleagues or preparing for greater responsibility.
Explore how to plan, communicate and sustain change in healthcare. Staff work through established change-management approaches, stakeholder engagement and the practical issues involved in taking an idea forward. The focus is on involving others and connecting improvement plans with the realities of the organisation.
Useful for: People contributing to service redesign, improvement projects or changes in working practice.
Prepare more effectively for discussions in which people have different priorities or desired outcomes. Staff explore negotiation frameworks, preparation, communication, influence and conflict, with practical healthcare scenarios. Develop ways to explain a position, understand the other party and work towards an agreement that can be put into practice.
Useful for: Staff negotiating resources, responsibilities, priorities or ways of working.
Help staff communicate clearly, respond to difficult behaviour and influence constructively.
Strengthen communication with patients, relatives and colleagues. The course develops listening, empathy and rapport, alongside managing expectations and adapting communication to the person and situation. Staff explore challenging conversations, assertiveness, negotiation and conflict, with opportunities to consider how their own approach affects an interaction.
Useful for: Healthcare professionals whose work involves sensitive or complex conversations.
Understand difficult behaviour and develop practical ways to respond without making an interaction worse. Explore disagreement, defensive or confrontational behaviour, feedback and challenging conversations involving colleagues, managers, patients or relatives. The emphasis is on recognising what is happening and choosing a constructive, professional response.
Useful for: Teams facing difficult interactions or wanting a more consistent approach to conflict.
Help staff express their views, set boundaries and say no with greater confidence while maintaining constructive relationships. Explore assertive communication, personal influence, rapport and different social styles. Consider how to influence patients, colleagues and managers without relying only on a formal position or authority.
Useful for: Staff who want to raise concerns, make requests or influence decisions more effectively.
Support the people who share expertise, develop colleagues and communicate ideas to an audience.
Develop the skills to plan and deliver effective teaching for individuals and groups. Staff learn to organise a session, engage learners, explain complex material and give constructive feedback. The one-day Essentials course covers the core programme; the two-day Comprehensive option adds more teaching practice, feedback and opportunities to refine delivery.
Useful for: Doctors and other healthcare professionals who teach, supervise or facilitate learning.
Learn to support colleagues without always providing the answer. Staff develop questioning, listening and feedback skills, structure one-to-one developmental conversations and help others explore their goals and challenges. The focus is on supporting another person to think, reflect and take ownership of their next steps.
Useful for: Supervisors, mentors, managers and colleagues who support other people's development.
Plan and deliver presentations that are clear, confident and engaging. Staff work on structure, presentation design, delivery, body language and maintaining an audience's attention. Explore how to manage nerves and respond to questions, whether presenting a project, delivering teaching or speaking to a professional audience.
Useful for: Staff who present information, explain proposals, teach or speak at meetings and events.
Connect day-to-day work with organisational responsibilities, quality, safety and the use of time.
Understand how the NHS in England is organised, funded and governed, and how decisions about services, budgets and priorities are made. The course connects organisational structures with day-to-day work, helping staff see how money, responsibility and accountability fit together.
Useful for: Staff who need a clearer understanding of NHS organisations and decision-making.
Turn clinical governance from a familiar phrase into a practical framework for your work. Explore the seven pillars of clinical governance and how quality, safety and improvement connect with everyday care. The course is relevant both to people new to governance and those taking on greater responsibility.
Useful for: Staff developing their understanding of quality, patient safety and service improvement.
Review how you organise daily activities, identify priorities and respond to competing demands. Staff reflect on their working habits and explore practical tools and techniques for using their time more effectively. Independent learning allows them to relate the material to their own workload and routines.
Useful for: Staff balancing clinical, administrative, teaching or management responsibilities.
For selected subjects, we can adapt an established course or discuss a bespoke programme around your staff and the situations they need to handle.
For example, coaching and mentoring, public speaking, negotiation and assertiveness can be commissioned as live training on Zoom or at your organisation.
The scope of any adaptation is agreed with you. Not every subject is available in every format, and a live webinar included with e-learning is different from commissioning a complete live course.
Discuss who is attending, their experience and what you want them to be better equipped to do.
Identify the topics and workplace situations to emphasise, where adaptation is suitable.
Agree the format, duration, group arrangements and pricing for the proposed training.
Organisations can arrange support for staff preparing for their next appointment. These services help candidates prepare for an interview; they are distinct from teaching staff coaching and mentoring skills.
Trainer-led preparation, question practice and feedback for the type of post candidates are applying for. The content follows the relevant course, rather than one generic programme for every career stage.
A dedicated appointment to practise answers, review their content and delivery, and identify what to work on next. Coaching is tailored to the person's experience and the appointment they are seeking.
Scope matters: group interview courses and individual coaching do not necessarily cover the same components. Our non-clinical coaching services do not provide clinical knowledge teaching or diagnosis-and-treatment practice; we will help you identify the appropriate preparation.
Organisations can also obtain interview books and other learning resources for staff. For example, the CT/ST medical interview guide explains question types, answer techniques and relevant NHS topics for candidates preparing independently.
Resources can be discussed alongside course places or coaching. Contact us about the titles and quantities you need.
Optional further detail: Consultant courseIMT courseCT/ST courseACF courseDental course
You do not need to choose every detail before contacting us. A subject, a staff group or a challenge you want to address is a useful starting point.
Share your audience, approximate numbers and the skills, responsibilities or situations you want to focus on.
Discuss an established course, online learning, individual coaching or a suitable bespoke approach, with the format and pricing explained.
Agree the content, duration, dates, delivery arrangements and price before booking. Certificate and CPD arrangements are confirmed for the chosen programme.
Content relates to the conversations, teams, teaching and responsibilities staff encounter in healthcare.
Explore approaches people can apply in their work, with practice and interaction where the format provides it.
Compare the subjects and formats here, then discuss the right fit for your people rather than buying a generic package.
Discuss the audience, course and delivery arrangements with us. Corporate enquiries use the dedicated number below.
Call 0203 507 0002NHS trusts, hospitals, independent providers and other healthcare organisations developing their staff. We can discuss learning for doctors, nurses, allied health professionals, managers and wider teams, with the audience agreed for each programme.
No. Start with your staff group and the skills or situations you want the training to address. We can discuss which course, delivery format or selected bespoke option is appropriate.
Yes. Discuss live training for your organisation on Zoom or, where available, at your venue. You can also arrange places on existing courses or access to online programmes. The practical arrangements and price are agreed with you.
Advanced Communication Skills, Clinical Governance and NHS in Practice are live online courses and are not available in-house. All other live courses can be delivered at your organisation. This does not automatically make every self-paced course a live course; the comparison table distinguishes those options.
Coaching and mentoring, public speaking and presentations, negotiation, and assertiveness and influencing can all be delivered as live corporate courses on Zoom or in-house, as well as being available through online learning.
Staff first study online material independently, then attend the included live session to consolidate or practise their learning. This applies to the online leadership, Teach the Teacher, coaching and mentoring, assertiveness, and public speaking programmes shown here. A short included webinar is not the same as commissioning a complete live course.
A dash means that no standard option is listed in that format. The table distinguishes complete live courses from self-paced programmes and their included webinars. Contact us to discuss the available options for your staff.
For selected topics, yes. We can discuss the audience, objectives, examples and time available, and agree an appropriate scope. Bespoke delivery is not assumed for every product or every possible request.
The descriptions give the established duration where stated. For commissioned or adapted training, duration and group size are agreed according to the subject, intended learning and delivery format. Standard self-paced programmes retain their own access and completion arrangements.
No. Coaching and mentoring training develops staff skills in supporting other people. Interview coaching gives an individual help preparing for their own job interview. Both are available, but they serve different purposes.
The arrangements depend on the course and agreed format. Tell us what evidence staff need so we can confirm the certificate and CPD arrangements for the chosen programme. We do not assume that every bespoke session has the same accreditation.
Call 0203 507 0002 or email enquiries@iscmedical.co.uk. Tell us your organisation, the topics, approximate participant numbers, preferred format and possible dates. We will discuss options and pricing; you do not need a finished specification.
Call or email to discuss the subjects, formats and pricing for your organisation.
Tell us who the training is for, the approximate number of people, the topics or challenges you have in mind, and any preferred dates or delivery arrangements.
For organisational training, in-house courses and bespoke options.
An initial idea is enough to start the conversation.