February 2022
Future dates will be made available shortly
NHS Course

'Working in the NHS' - A course for overseas doctors (2 days)

Are you new to the UK or thinking of coming over?
Or perhaps you already work in the UK and want to know more about the UK National Health Service? 
Do you want advice and training on the values and behaviours that you are expected to demonstrate? 

Our two-day intensive course is designed specifically for overseas doctors working in the UK or abroad, who want to learn more about the structures and processes of the NHS and how to communicate effectively within it. This 'Working in the NHS' course for overseas doctors provides all the essential tools and information you need to navigate the NHS successfully.

  • Run virtually on Zoom several times a year
  • Run by established NHS consultants
  • Maximum 15 participants
  • 12 CPD points
10% discount if you book 2 places on this course
or if you book another personal development/interview course at the same time.


Places availableCourse is full
The 'Working in the NHS' course takes place on the Zoom platform. It is currently scheduled to run on the following dates:


Virtual courses are run on the Zoom platform. Instructions with the code to join the meeting will be sent a couple of days prior to the course date.


The start and end time for both days are:

09:30 - Prompt start

17:00 - End.

Please note that course may end slightly later if the group is particularly interactive.


The 'Working in the NHS' course provides overseas doctors currently working in the UK or abroad, and local doctors who want to consolidate their learning, with a strong insight into the workings of the NHS, ranging from processes to communication, and give a practical perspective on how to navigate this complex system successfully.

The course covers important aspects, such as:

  • History, values and structures of the NHS, including an overview of current issues.
  • The regulatory process and good medical practice, covering everything from the role of the GMC to clinical governance, risk management, handling complaints, duty of candour, consent, confidentiality and safeguarding. 
  • How to apply to NHS posts and details of training schemes / opportunities.
  • Essential tools for effective patient management, from the role of multi-disciplinary teams, to making referrals, effective prescribing, safe discharging, and managing on calls.
  • Essential tools for effective patient communication from using appropriate language to non-verbal communication, assertiveness and managing expectations.

The content of this course is tailored to the individual needs of the delegates. So, whilst the course will include all of the topics detailed in this list and in the course structure below, additional material may be added, if relevant, to address individual needs.


1 Structures, hierarchies and mechanics of the NHS
  • History and values of the NHS
  • Overview of the NHS, its structures and the different bodies involved with the NHS
  • Commissioning of services
  • NHS trusts and the relevant hierarchies
  • The role of general practitioners (GPs)
  • Key current issues and developments
2 The regulatory process / Good medical practice
  • The role of the General Medical Council (GMC)
  • The Duties of a Doctor
  • Maintaining professionalism
  • When to ask for help and when not to
  • Clinical Governance and its practical application in improving patient care
  • Risk Management, including critical incidents and Datix reporting
  • The NHS complaints process and how to respond to complaints
  • Duty of candour, note keeping, consent, confidentiality and safeguarding
  • The role of medical defence organisations, the difference between 'Crown' and 'Personal' responsibility, and the importance of indemnity cover
  • Effective death certification and the role of the coroner
3 Working and training in the NHS
  • How to apply for an NHS post
  • Understanding and succeeding the interview process
  • Levelling the playing field with local graduates and trainees
  • The training schemes available
  • The role of Clinical and Educational Supervisors
  • Maximising your Continuous Professional Development (CPD)
  • Building an effective e-portfolio
4 Patient management
  • The role and importance of multi-disciplinary team meetings (MDTs)
  • Presenting clinical cases effectively in ward rounds and handovers
  • Making effective referrals to other specialties and getting your voice heard
  • Effective and safe prescribing skills
  • The discharge process and your role within it
  • Managing on calls
  • Maintaining personal resilience and enthusiasm
5 Patient communication
  • Presenting information in a language accessible to patients
  • Making best use of interpreters
  • The importance of active listening, rapport building and empathy
  • The power of non-verbal communication
  • Using effective questioning, managing expectations and learning to disappoint safely
  • Assertiveness and learning how to say no

Want to learn more about the NHS, its values, and how to work well within it?

Book a place on our 'Working in the NHS' course

Why come to ISC Medical's 'Working in the NHS' course for overseas doctors

Small group of MAXIMUM 15 candidates

In order to maintain the high quality of our courses, we accept only 15 participants on our 'Working in the NHS' course for overseas doctors. This enables interesting discussions to take place between candidates from a variety of backgrounds and experiences.

A course written and delivered by experts

The course content is delivered by NHS consultants with many years of experience of the NHS and its complexities.

We make complex issues easy to understand

All participants appreciate our ability to make dry, complex and opaque topics sound interesting and lively. We know what you need and how to approach it. Our 'Working in the NHS' course helps you understand the different values, components and practices required to make sure that you can succeed in your NHS post.

Do you want to know how to navigate the complexities of the NHS?

Book a place on our 'Working in the NHS' course for overseas doctors

What Our Clients Say

Over the years, ISC Medical has developed a strong reputation for the quality, reliability, consistency and relevance of its courses. We achieve that by listening carefully to the feedback received from each candidate and ensuring that our courses are totally tailored to everyone's needs. Here are examples of feedback received on past courses:


"A good eye-opener on a huge range of topics that baffled me before. Excellent teaching and handout."

Abdelrahman, Obstetrics Gynaecology

"Very insighful. Thank you to ISC for such an excellent course"

Miriam, Dermatology

"Excellent choice of topics. Really made a difference to my perception of the NHS and to make best use of resources at work"

Numida, Anaesthetics

"Well done, Mo, for pulling this off. I never thought I could learn so much in just two days. Having a small group of people also made a HUGE difference."

Emilia, GP

"Very good course that addressed all my needs and concerns. I learnt a lot of practical tools that I will put into action as soon as I get back to work. "

Rahul, Microbiology

Do you want to make sense of the NHS?

Book a place on 'Working in the NHS' course for overseas doctors