Returns and refunds

We hope that you are pleased with your purchase from ISC Medical, however, we do understand that occasionally you may need to return goods to us. We have set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.

Your right to change your mind

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a book order within 7 working days of receipt of the book (‘working day’ means all days other than Saturdays, Sundays and public holidays) and receive a full refund, provided that:

• the book has not been in your possession for more than 7 working days; and
• you notify us before the end of the 7-day period by telephone in the first instance on 0845 226 9487 and then by email to enquiries@iscmedical.co.uk that you wish to cancel your order.

Please note that the cancellation will not be official until we have received the email notification. If you fail to notify us by email within the 7 working day period, you are no longer entitled to cancel the order under these regulations and any request received after the end of the cooling-off period will not be considered.

If you cancel your contract under the Distance Selling Regulations, you must take reasonable care of the book from the time you receive them until you return them to us. You must return the book to us at your expense within 15 days of your written confirmation of cancellation. Should you fail to return the book within 15 days of your written confirmation of cancellation, we may charge you our direct costs of recovering the item.

You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 calendar days after cancellation of your order has been received by us in writing.

We have sent the wrong book

In the unlikely event that a book has been supplied to you in error then please notify us by telephone in the first instance on 0845 226 9487 and then by email to enquiries@iscmedical.co.uk We will ask you to return the book to us within 15 days of your written confirmation. We will exchange this item for the book which you originally ordered and refund you the cost to return the item to us.

We have sent a damaged book

We make every effort to ensure that the book you ordered is adequately packaged and should arrive in pristine condition. In the unlikely event that the packaging is damaged in transit resulting in damage to the book itself, you should notify us by telephone in the first instance on 0845 226 9487 and then by email to enquiries@iscmedical.co.uk We will ask you to return the book to us within 15 days of your written confirmation. We will exchange this item and refund you the cost to return the item to us.

Returning address

When you return a book to us you must ensure that it is properly and securely packaged and labelled with the following address:

Net Lynk Ltd
Gorsey Lane
Coleshill
Birmingham
B46 1JU

Please enclose the original, or a copy of the packing note with your return. You are responsible for any damage in transit that is due to incorrect or inadequate packaging by you.